How will COVID-19 store closures and wedding postponements affect my wedding order?
All orders made before store closures have been placed and will be stored safely until we are able to re-open.
To the couples who are postponing their wedding dates, not to worry, your suits will be here! Email us at info@4MenUnited.com to notify us of the change.
My wedding date has changed! will I lose my deposit?
No, you will not! All deposits are non-refundable and can be transferred towards a different date. If your wedding is postponed to 2022 or 2023 we recommend booking a second fitting 4-5 months before the new date (see question below expand on this).
What if I don’t fit in to the suit/tuxedo I was previously sized for?
If you need a different size and your suit has not been altered yet, not a problem! Book an appointment for a second fitting - we would be happy to resize you. Please notify us as soon as you can to confirm and accommodate sizing availability and ordering times for your wedding.
Do you rent suits or tuxedos?
Answer: No, but our prices are very competitive with rental prices and you get to keep the suit! Our suits (as part of our packages) start at $249.99 and up to own.
Do I need to buy shirts and other accessories with a package?
Answer: Yes, our packages are designed as a whole, and if the items are removed prices may change. Please advise if an item is not needed so a further review can be given regarding prices.
What if I have 10 guys or more?, Do I get better prices?
Answer: No, prices are set to the most competitive rates. Anyone purchasing 4 or more suits gets the best possible prices.
How fast can I get a custom, bespoke suit made?
Answer: Generally, our Bespoke program takes anywhere from 4 weeks to 8 weeks depending on the time of year. Rush fees may apply to expedite the process.*
*Due to COVID-19 measures, consult with our Bespoke specialists to discuss fabric availability and potentially affected timelines needed for international shipping.
Why would I opt for a bespoke suit vs. an off the rack fitted suit?
Answer: When you have a specific/unique vision in mind, the Bespoke program allows you to create a one of a kind garment with every detail you would want. An off the rack fitted suit is chosen from the sales floor and fitted as perfectly possible.
However, if you find that off the rack suits don’t quite fit you perfectly, opting for the Bespoke program will provide you with a garment that fits to your exact measurements.
Where do you source your fabrics?
Answer: We have a large selection of high-end quality fabrics for you to choose from. We select brands that produce the best, mainly sourced from countries such as Australia, England and Italy.
Do you offer in-house alteration services?
Yes! We do. This allows us to ensure your suit is taken care of from start to finish in-house.* This is considered to be a seperate service, and these alterations are priced competitively.
Any rush requests will need to be reviewed and may incur an additional fee. Should our in-house team not be able to accommodate your time frame request, we will refer you to a off-site alterations team.
*Due to our limited staff paired with unprecedented wedding alteration volumes, alteration times may be affected. Please contact us to get the most up to date alteration time lines.
What will happen during my fitting appointment?
Our trained associates will assess your alteration needs and will recommend what we feel is needed to fit you to the suit properly. Please note: If you have a tailor of your own, you are very welcome to bring it to them instead.
The full balance of your bill needs to be paid before we send any garment to alterations.
Please bring your own dress shoes to these fittings. No try-on shoes, socks or dress shirts will be provided during this time.
Are alterations included in the wedding party packages of the price of a suit?
Answer: No, they are considered a separate service, and additional charges are applied.
How long does it take to alter a suit?
Answer: It may take 1-2 weeks to alter your suit, but exceptions can apply.*
*Due to peak wedding season alteration volumes. Alteration times have been impacted and will take a minimum of 2 weeks. We thank you for your understanding and patience.
How much should I budget for alterations?
Answer: The amount you spend is dependant on certain factors such as body type and preference of fit. During your fitting, our stylists will advise what alterations are needed to give you the style of fit you want. (On average, about $40 - $80 more or less.)
Is it mandatory to alter my suit at your store?
Answer: No, while we offer a full range of tailoring services, if you have your own tailor, or you live out of town; we welcome you to take the suit with you to have it tailored elsewhere. However, any alterations performed outside are your responsibility and cannot be exchanged or returned if any damages may occur.
Our online shop is closed for the time being. Follow us on IG to get updates on our newest product releases!
---
4MENUNITED EXCHANGE POLICY
Returns
You have 30 days to exchange an item. To be eligible for an exchange, your item must be unused, in its original packaging and in the same condition that you have received it.
To complete your exchange, we require your information to locate your date of purchase.
Please do not send your purchases back to the manufacturer.
Exchanges (if applicable)
If you need to exchange due to damage, or for size or color of the same item, send us an email at 4menunited@gmail.com and we will arrange the exchange within 8 - 14 business days. You will be responsible for shipping costs.
Send item to:
ATTN: Online Shop- Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5.
Shipping
Currently we are offering delivery Canada wide.
International orders will take 4-5 weeks, sometimes 6 depending on location and shipping information chosen. To ensure prompt arrival please place your order in advance of your event. *Please note, due to COVID-19 Pandemic related reasons, we cannot guarantee shipping times,
To return your product, you should mail your product to:
4040 Steeles Ave W Unit 38 Vaughan Ontario CA L4L 4Y5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
